Returns & Exchanges

I hope you love your Erin x Lana piece, but if it’s not quite right, you can return it within 30 days of receiving your order.

Items must be unused and returned in the same condition you received them, including their original packaging.

To request a return, please email erinxlana@gmail.com within 30 days of receiving your order. I’ll then send you the return details.

Please don’t send anything back without contacting me first.

Return postage is the responsibility of the customer, unless the item is faulty or I’ve sent you the wrong item.

Damaged or incorrect items

I carefully check each piece before it leaves the studio, but if your order arrives damaged, faulty or you’ve received the wrong item, please email erinxlana@gmail.com as soon as possible, ideally with a photo of the issue, and I’ll sort it out for you.

Sale items

Sale items and gift cards cannot be returned, unless the item is faulty.

Exchanges

If you’d like a different colour or style, the easiest option is to return your original item and place a new order.

EU customers

If your order is being delivered to the European Union, you also have a legal 14-day right to cancel an online purchase. This means you can change your mind and request a return within 14 days of receiving your order.

Our 30-day returns policy gives you additional time beyond this 14-day period.

Refunds

Once your return has arrived and been checked, I’ll email you to confirm your refund.

Approved refunds will be made to your original payment method within 10 business days. Please allow a little extra time for your bank or card provider to process the refund.

If you have any questions about returns, please email erinxlana@gmail.com.